Terms & Conditions

/Terms & Conditions
Terms & Conditions 2017-07-07T13:35:14+02:00


Welcome to our online store! Natural Vibrance Life and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions.
Please read them carefully.

Our online service is provided subject to the following terms and conditions. In terms of section 11 of the electronic communications and transactions (ECT) act 25 of 2002 and the common law of contract, these terms and conditions are valid, binding and enforceable against all persons that access the Natural Vibrance Life website (“the website”), web pages or any part thereof. If you do not agree to be bound by these terms and conditions you must leave the website without delay, as further use will automatically bind you to these terms and conditions.

The Website http://www.naturalvibrancelife.co.za sells various products online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds Natural Vibrance Life(Pty) Limited (“The Provider”), its Directors and employees harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
Any private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the name, delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not retained by the Provider under any circumstances.
The Provider cannot be held responsible, and therefore assumes no responsibility, for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result, due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device or for any reason whatsoever.


Credit Cards

Credit card payments are facilitated by Payfast (Pty) Limited, a payment service for South Africans and South African websites. Payfast accepts most major credit cards, Visa, MasterCard & Maestro (Electron). At the time of placing the order, the transaction details are presented to the bank and an authorization is obtained for the amount of the order. Payment is only collected when the order is completed and the goods shipped. Note that to protect it’s our own interests and those of our customers, Natural Vibrance Life, through Payfast, scrutinises all transactions very carefully to prevent attempted fraud and a transaction may be refused if Natural Vibrance Life or Payfast are not satisfied with its legitimacy. Card Holders may go to www.payfast.co.za to view Payfast’s security policy.

EFT Payments

Bank deposit payments via EFT are also accepted. If the buyer selects the ‘pay by EFT’ button, users will be directed to the banking details of Payfast and the sale would be subject to the following rules

  • the exact amount must be paid; and
  • the payment must be identified by supplying the order number and surname in the reference section on the electronic transfer.

Unpaid orders where the EFT payment option is selected are cancelled after 5 working days.


An agreement of sale between Natural Vibrance Life and the User only comes into effect if and when;

  • a credit card authorisation is received from the issuing bank; or
  • a deposit of an electronic transfer is reflected on Payfast bank statement.


When you visit Natural Vibrance Life or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Natural Vibrance Life or its content suppliers and protected by international copyright laws. The compilation of all content on this site inclusive of all intellectual property is the exclusive property of Natural Vibrance Life, with copyright authorship for this collection by Natural Vibrance Life, and protected by international copyright laws.


Natural Vibrance Life’s trademarks and trade dress may not be used:

  • in connection with any product or service that is not Natural Vibrance Life’s :
  • in any manner that is likely to cause confusion among customers; or
  • in any manner that disparages or discredits Natural Vibrance Life.

All other trademarks not owned by Natural Vibrance Life or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Natural Vibrance Life or its subsidiaries.


Natural Vibrance Life grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Natural Vibrance Life. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Natural Vibrance Life. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Natural Vibrance Life and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Natural Vibrance Life’s name or trademarks without the express written consent of Natural Vibrance Life. Any unauthorized use terminates the permission or license granted by Natural Vibrance Life. You are granted a limited, revocable, and non-exclusive right to, upon notification to Natural Vibrance Life, create a hyperlink to the home page of Natural Vibrance Life so long as the link does not portray Natural Vibrance Life , its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Natural Vibrance Life logo or other proprietary graphic or trademark as part of the link without express written permission.


If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Natural Vibrance Life reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Natural Vibrance Life reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Natural Vibrance Life and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Natural Vibrance Life the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Natural Vibrance Life or its associates for all claims resulting from content you supply. Natural Vibrance Life has the right but not the obligation to monitor and edit or remove any activity or content. Natural Vibrance Life takes no responsibility and assumes no liability for any content posted by you or any third party.

These do not include shipping and handling and may change without notice. While we reserve the right to charge the prices prevailing at the time the order is sent to you, we will make every effort to maintain the prices at the time you compile your order, if these are lower.

Prices are not subject to discounts.

All retail prices include VAT (currently 14%)
For all South African customers, by law shipping and handling charges attract VAT at the standard rate.

We try to be in stock of all featured items at all times. However, given that the products are produced outside of South Africa, there may be occasional and unpredictable shortages. If we are out of stock of your chosen item(s) at the time of your order, please re-order it at a later date.

By visiting and using Natural Vibrance Life or sending emails to us, you are communicating with us electronically and thereby consent to receive electronic communications from us.


Access to the services, content, software and downloads available from the Natural Vibrance Life website may be classified as “electronic transactions” as defined in terms of the ECT Act and therefore Users have the rights detailed in Chapter 7 of the ECT Act and Natural Vibrance Life has, amongst others, the duty to disclose the following information:

  • The full name and legal status of the website owner: Natural Vibrance Life (Pty) Limited;
  • Ownership: Company – Ange Loock-Shearer – Director
  • Street Address:32 Dirkie Uys Street Somerset West, 7130
  • Physical address for receipt of legal service: 32 Dirkie Uys Street, Somerset West, 7130
  • Telephone number: 021 852-3021
  • Fax number: 021 850-0777
  • Main business: Natural Vibrance Life is an importer and distributer of complimentary medicines
  • Code of Conduct: Natural Vibrance Life Business Conduct Code;
  • The website address of the Natural Vibrance Life websites is:
    • http://www.naturalvibrancelife.co.za;
  • The official email address of the Natural Vibrance Life website is info@naturalvibrance.co.za


The User and Natural Vibrance Life agree that:

  • the User shall be bound to these terms and conditions and such agreement is concluded in Cape Town (South Africa) at the time the User enters the website for the first time;
  • data messages (as defined in the ECT Act) addressed by the User to Natural Vibrance Life shall only be deemed to have been received if and when responded to. An auto-reply shall not constitute such ‘response’ for the purposes of this clause;
  • data messages (as defined in the ECT Act) addressed to the User by Natural Vibrance Life shall be deemed to be received by the User as detailed in section 23(b) of the ECT Act;
  • electronic signatures, encryption and/or authentication is not required for valid electronic communications between the User and the Natural Vibrance Life; and

the User agrees and warrants that data messages that are sent to Natural Vibrance Life from a computer, IP address or mobile device normally used by or owned by the User, were sent and/or authorised by the User personally.


Our courier service collects from us daily at 3.00 pm. Please bear in mind that to ensure product quality, all consignments are sent by road (avoiding exposure to X-RAYS). Road shipments leave on Mon, Wed and Friday, and may take up to 72 hours to be delivered.

We are usually able to dispatch orders within four or five working days of our receiving them. This may be longer during holiday periods.


As per the rules and regulations set up by the Medical Control Council, we are prohibited from accepting any returns on products once they have left our premises. It is vital that you please take the time to verify your order and confirm that the items are in fact what you ordered, before making payment. Once payment has been received, we will take this as confirmation that the order is correct. Therefore in this case any order disputed by the customer, will unfortunately be the customers responsibility.

Product may be returned under the following conditions and only if Natural Vibrance Life is notified as soon as possible;

  • If incorrect products were supplied by Natural Vibrance Life (product differs from invoice);
  • Product recall from manufacturer;
  • Quality of product differs from agreed specifications;
  • Goods were damaged during transit, in which case the following procedure should be followed:
    1. Please take a picture (if possible) of the driver and the damaged boxes together.
    2. Driver and recipient must also sign on the waybill in acknowledgment that the box was delivered damaged.
    3. Contact us immediately to obtain ‘Product Return Claim Form’.


Claims for loss in transit and/or non-arrival must be made to us and to the carrier in writing within seven days of the expected delivery date. Claims for damage to any of the contents must be made in writing to us.


Natural Vibrance Life attempts to be as accurate as possible. However, Natural Vibrance Life does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Natural Vibrance Life itself is not as described, your sole remedy is to return it in an unused condition.


This site is provided by Natural Vibrance Life on an “as is” and “as available” basis. Natural Vibrance Life makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Natural Vibrance Life disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant ability and fitness for a particular purpose.

Whilst Natural Vibrance Life takes all reasonable precautions to protect its website from viruses and other harmful components, Natural Vibrance Life does not warrant that this site, its servers, or e-mail sent from Natural Vibrance Life are free of viruses or other harmful components. Natural Vibrance Life will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.


By visiting Natural Vibrance Life, you agree that the laws of South Africa, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Natural Vibrance Life.


Any dispute relating in any way to your visit to the Website or to products you purchase through the Website shall be submitted to confidential arbitration in, Cape Town, South Africa, except that, to the extent you have in any manner violated or threatened to violate Natural Vibrance Life’s intellectual property rights, Natural Vibrance Life may seek injunctive or other appropriate relief in any court with competent jurisdiction in South Africa, and you consent to the exclusive jurisdiction and venue of such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the South African Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.


Please review our other policies, such as our Shipping and Returns policy. These policies also govern your visit to the Website. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


The information contained in this website is not intended as a substitute for advice provided by a competent health care professional. You should not use this information in
diagnosing or treating a health problem. No claim or opinion in this page/website is intended to be, nor should be construed to be, medical advice. If you are taking any drugs (prescribed or not), or have a medical condition, please consult a physician or health care professional, who is aware of herb/drug interactions before taking any herbal or natural supplements.
Vibrant Health uses 100% certified organic ingredients whenever possible with whole food concentrates for maximum absorbability and efficacy. There is full label disclosure (no hidden ingredients or grouped blends), it is dairy & gluten free, it contains no additives, preservatives, artificial flavourings, colorants or anything else unless it directly or indirectly benefits your health.


Any queries can be directed to our support staff by clicking on the “Contact Us” link in the side menu.